Return, Refund, and Exchange Policy

At sprstores.com, we strive to ensure complete customer satisfaction with every purchase. If your order is not as expected, we’re here to assist you with our fair and transparent return, refund, and exchange policy.

Return and Exchange Policy

Eligibility for Return and Exchange

• Returns or exchanges are accepted only if the product is damaged during delivery or if the wrong item was delivered.
• All issues must be reported on the same day of delivery to qualify for a return or exchange.

Return and Exchange Period

• You have up to 7 days from the delivery date to request a return or exchange.
• Requests made after 7 days will not be accepted.

Condition of Returned Products

• Items must be unused, in original condition, and returned with all packaging, labels, and tags intact.
• Products that have been worn, washed, altered, or damaged after delivery will not be eligible.

How to Initiate a Return or Exchange

• Contact our support team at sprstores19@gmail.com the same day you receive the product.
• Include your order number, the issue you're facing, and photos (if applicable).
• Once approved, return instructions will be provided.

Shipping Costs for Returns/Exchanges

• If the return is due to our error (e.g., wrong or damaged product), we will cover return shipping costs.
• If returning for other reasons, the customer will be responsible for return shipping.

Refund Policy

Eligibility for Refund

• Refunds are issued only for products returned due to our error (wrong or damaged items).
• Issues must be reported on the same day of delivery, and items returned within 7 days.

Refund Process

• After the returned item is received and inspected, your refund will be processed.
• Refunds are credited to the original payment method within 7–10 business days.

Non-Refundable Items

• Items that do not meet the return/exchange conditions outlined above.
• Returns requested after the 7-day window or without prior communication.

Important Notes

Notification of issues must be made on the same day of delivery. Returns or refunds requested after this will not be accepted under any circumstances.